FAQ
Buying, Delivery and Refunds
Have questions? Our FAQ section covers everything you need to know about our Soviet medal record search service. Learn how to find recipient details, understand award histories, and get translations of Soviet-era documents. If you don’t see your question answered, feel free to reach out—we’re here to help uncover the stories behind the medals!
What are my payment options?
Online purchases are made easy and secure with a selection of payment options, including credit card (Visa, MasterCard and American Express), MasterPass, Visa Checkout, Amex Express Checkout, PayPal or Gift Card.
What happens after I have completed payment online successfully?
After you place an order with us, you'll receive an order confirmation email with the details of your order, followed by a invoice for proof of your purchase. If you have any queries regarding your purchase, please Contact Us.
How long will it take to get my record?
Most of the time within 5 working days, but it could take up to 10 working days.
All records will be photos sent to you by email
What medals can I search for
We can search for most soviet era ordres and medals with a serial number, which includes:
Hero of the Soviet Union
Hero of Socialist Labour
Order of Lenin
Order of the Red Banner
Order of the Red Star
Order of the Patriotic War (2 classes)
Order of Alexander Nevsky
Order of Suvorov (3 classes)
Order Of Kutuzov (2 classes)
Order of Bogdan Khmelnitsky (3 classes)
Order of Glory (3 classes)
Order of Ushakov (2 classes)
Order of Nakhimov (2 classes)
Order "For Service to the Homeland in the Armed Forces of the USSR" (3 classes)
Order of the October Revolution
Order of Friendship of Peoples
Order of the Red Banner of Labour
Order of the Badge of Honour
Order of Labour Glory (3 classes)
Medal "For Courage"
Medal "For Battle Merit"
Medal of Ushakov
Medal of Nakhimov
What records would I get?
Award Record Card (ARC), Citation(s), Service or Personnel files and often the photo from the Service records
Can you translate?
Regardless of whether it is a digital record or a hand-written scan copy, we can translate it for you for an additional charge. You also have the option to choose a language other than English.
What if you can not find any records?
In some cases, it does happen that we could not find any information of the medal owner. In that case, we will provide 100% refund of the fee.
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